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FAQs

Visit Our Website Frequently Asked Questions

Here are some of the questions we get the most. If you don't understand what's on your mind, please feel free to contact us via chat or email.

We’re Here to Help! Please contact directly: walabamall@gmail.com

Daily Problems

  • I don't want to log in. Buying as a guest?
    Can. Both logged-in members and visitors of our website can place orders to purchase. Logged-in members can enjoy certain discounts and coupon information notifications.
  • Is there a discount for buying multiple items at once?
    Visitors purchase more than 2 pieces and above, and get a discount of 10 US dollars.
    Member purchases, 10 items and above, get $100 off immediately.
  • Can I order online and pick up in store?
    Not currently. Our goods are shipped from local warehouses, and they can arrive in about 3 days.
  • Canada, Australia can deliver? Non-US regions?
    Sorry, we only ship within the United States. (Excludes: Alaska, Hawaii, Guam, Puerto Rico, Northern Mariana Islands, etc.)
  • How to qualify for free shipping?
    We do not have free shipping. Whether you buy one item or multiple items, we only charge $5 for shipping.
  • What if a Walabama product is out of stock?
    In case of out-of-stock, we will send you an email to let you know from time to time. We will restock as soon as possible, if you are unwilling to wait, we will cancel the order and refund the purchase price.

Member Login

  • What are the benefits of registering as a member?
    1. It is convenient to view orders and personal information; 2. Enjoy discounts and bonus points; 3. Give product discount coupons from time to time; 4. Update new products; 5. Recommend friends to buy and get 10-30 US dollars in cash.
  • What should I do if I forgot my login password?
    In the upper right corner of the homepage of the website, click "Login". A new window will pop up. Click "Forgot Password" and enter your email address. Follow the prompts to retrieve your password.
  • How long will items stay in my cart?
    If you log in and add items to your cart, they will be saved in our account. They will still be in your cart (not deleted) the next time you log in, but availability and prices may be updated accordingly.
  • I register as a member, will my personal information be disclosed?
    Of course not, we will protect the personal information of members from being disclosed in accordance with the website privacy policy and corresponding laws.
  • How much does it cost to become a Walabama member?
    Joining is free - membership is always free!

Payment Methods

  • What payment methods do you have?
    Mainly: Paypal & Credit Card
    We accept PayPal, Visa, Mastercard, , American Express, Di Transfer (Debit Card) and more.
  • Why was my payment declined?
    Please click on the Payment Methods for relevant explanations.
  • Why can't my credit card be used?
    1. The cardholder's name and address do not match the billing details. Make sure you have entered all details correctly, such as card number, expiration date and CVV code, and check that the name and billing address are exactly as they appear on your card statement. - We need to issue a credit or debit card from a US bank or financial institution, or your card is not authorized for international payments.
    2. Your card has reached the online transaction limit.
    3. The transaction page times out. ,
    4. Leave the page before completing the checkout process.
    5. Cardholder 3DS verification failed
  • Why am I being charged multiple times for one order on my card?
    Generally it will not happen, please check carefully whether to buy multiple orders.
  • What information do I need to check?
    Our checkout is simple, fast and secure. Enter your delivery address and phone, zip code, email, and then place an order!

Returns

  • I want to exchange?
    After receiving the goods, please contact us【walabamall@gmail.com】
    We will arrange for FedEx to pick up the goods, and we will send out new ones as soon as we receive them.
    But you need to pay the round-trip freight. Therefore, it is still recommended not to replace it easily, and choose it well when purchasing.
  • I want to return an item?
    Contact us [walabamall@gmail.com] at the first time to minimize the cost.
  • It's been 3 days since I received the item and I don't like it, can I still return it?
    Yes, as long as the product is not damaged and used, and does not affect the secondary sales, you can return it.
  • It's been 15 days since I received the item and I don't like it, can I still return it?
    Can't.
  • What is the status of my refund? How many days can I get the account?
    Depending on your banking institution, your refund will be credited back to your original payment method within 1-5 business days.
  • Shipping and Returns?
    Please click Shipping and Returns for an explanation.

Serve

  • What are your service hours?
    Monday to Friday: 9am to 5pm, Saturday to Sunday: 11am to 3pm.
    Feel free to email [walabamall@gmail.com]
  • When will the order be shipped?
    Walabama has multiple warehouses in California and Georgia with ample supply. Generally, the order will be shipped within 24 hours after payment. (except legal holidays)
  • Can I be your agent? Selling your products in store or online?
    Yes please contact us [walabamall@gmail.com]
  • What is your privacy policy?
    Please click on the Privacy Policy to view it in detail.

Email directly below